What happens if the provider cancels?

Occasionally, providers fall ill or have another issue that prevents them from completing a job.  If that happens, simply select the "dispute" option on the transaction page (in your garten Experience inbox).  This will alert a member of the concierge team to help mediate the issue, whether helping with communications or issuing a refund if canceling.  You can also leave a note for the provider in the reply box provided.  Keeping all communications on the garten platform will help us with visibility if there should be a matter we will need to resolve on your behalf.  Please also see our cancellation policy.